Customer Support Tools
Free live chat, helpdesk, and knowledge base tools for businesses.
Live Chat (14)
- Tawk.to - Free live chat widget.
- Crisp (Free Plan) - A freemium live chat platform offering a forever-free plan for basic website messaging and inbox management.
- Tidio (Free Plan) - A live chat and chatbot tool with a permanent free tier for small websites and startups.
- Chatwoot - An open-source customer messaging platform you can self-host with full control over your data.
- Rocket.Chat - An open-source communication platform that can be used as a live chat system for websites and apps.
- Zammad - An open-source helpdesk and chat solution for customer support teams.
- LiveHelperChat - A self-hosted open-source live chat application for websites and support teams.
- Mibew - A simple open-source web chat system for providing live support to website visitors.
- JivoChat (Free Plan) - A free live chat widget that helps you connect with customers across web and messaging channels.
- Smartsupp (Free Plan) - A live chat and visitor monitoring tool with a forever-free plan for basic customer communication.
- Pure Chat (Free Plan) - A simple live chat solution offering a limited but free plan for small businesses.
- Zoho SalesIQ (Free Plan) - A live chat and visitor tracking tool with a free tier for small teams.
- Userlike (Free Plan) - A live chat platform with a permanent free plan for single operators.
- HelpCrunch (Free Plan) - A customer communication tool with a free tier that includes live chat and basic messaging features.
Helpdesk (29)
- Freshdesk - A cloud-based customer support system for managing tickets, agents, and service workflows.
- Zendesk - A customer service platform for handling support requests across multiple channels.
- Zoho Desk - A helpdesk solution for managing customer tickets, SLAs, and support automation.
- Help Scout - A shared inbox and helpdesk system designed for customer-first support teams.
- HappyFox - A ticket management platform with automation, reporting, and self-service tools.
- Kayako - A customer service platform that unifies email, chat, and social support.
- Jira Service Management - An IT and customer support platform built for fast issue resolution.
- Spiceworks Help Desk - A free helpdesk system for IT teams to track tickets and assets.
- osTicket - An open-source ticketing system for customer and IT support teams.
- Zammad - An open-source helpdesk and ticketing platform with multi-channel support.
- UVdesk - An open-source helpdesk solution for managing customer service tickets.
- Hesk - A simple helpdesk ticketing system for small businesses.
- Request Tracker - An open-source ticket tracking system for IT and customer support.
- GLPI - An open-source IT service management and helpdesk platform.
- MantisBT - An open-source issue and ticket tracking system.
- Redmine - A project and issue tracking system often used as a helpdesk.
- Trengo - A shared inbox for managing customer communication and support tickets.
- Front - A collaborative inbox for customer support and communication teams.
- Freshservice - An IT service management and support desk platform.
- SysAid - An IT helpdesk software for ticket management and asset tracking.
- Deskero - A multi-channel helpdesk platform for customer support teams.
- LiveAgent - An all-in-one helpdesk system with live chat, tickets, and call center features.
- SupportPal - A self-hosted helpdesk and ticket management platform.
- Vision Helpdesk - A customer service and service desk software for multi-channel support.
- Ticksy - A simple helpdesk ticketing platform for small businesses.
- HelpDeskZ - A free open-source helpdesk ticketing system.
- FreeScout - An open-source helpdesk and shared inbox alternative to Help Scout.
- Peppermint - A self-hosted open-source ticket management system.
- Chatwoot - An open-source customer engagement platform with helpdesk features.
Knowledge Base (37)
- Helpjuice - A hosted knowledge base platform for creating searchable customer help centers.
- BookStack - An open-source documentation system that structures content into books and chapters.
- Wiki.js - A modern open-source wiki engine for building internal or public knowledge portals.
- Documize - An open documentation platform for teams to write and manage shared knowledge.
- Outline - An open-source team wiki for building fast, searchable documentation.
- MediaWiki - The open-source wiki platform behind Wikipedia and thousands of communities.
- XWiki - An enterprise-grade open-source wiki and knowledge platform.
- TiddlyWiki - A self-contained wiki system that runs in a single HTML file.
- Read the Docs - A free documentation hosting service for technical projects.
- MkDocs - A static documentation generator built with Markdown.
- GitBook - A documentation platform for product guides and developer portals.
- Slite - A team documentation tool for building shared knowledge hubs.
- Notion - A flexible workspace that can act as a wiki, documentation hub, and knowledge base.
- Confluence - A team collaboration and documentation platform by Atlassian.
- Tettra - A knowledge management tool for internal team documentation.
- Nuclino - A lightweight collaborative wiki for teams and startups.
- HelpDocs - A simple hosted knowledge base for customer support teams.
- Document360 - A knowledge base platform for software and SaaS companies.
- Zendesk Guide - A help center and knowledge base tool from Zendesk.
- Freshdesk Knowledge Base - A built-in documentation system for Freshdesk support teams.
- Archbee - A documentation platform for product, API, and team knowledge.
- Docsify - A dynamic documentation generator that runs directly in the browser.
- VuePress - A static site generator for technical documentation built with Vue.
- Docusaurus - An open-source documentation framework by Meta.
- Sphinx - A documentation generator widely used for Python projects.
- Grav - A flat-file CMS often used for documentation and knowledge bases.
- Jekyll - A static site generator commonly used for documentation sites.
- Hugo - A fast static site generator for documentation and blogs.
- ReadMe - An API documentation and developer hub platform.
- Stoplight - An API documentation and design platform.
- Scribe - Automatically creates step-by-step documentation from workflows.
- ProProfs Knowledge Base - A hosted knowledge base tool for internal and customer help.
- HelpScout Docs - A simple help center platform for customer education.
- SolarWinds Knowledge Base - A public technical knowledge system for IT users.
- OpenDocMan - An open-source document management and knowledge system.
- KWiki - A Perl-based open-source wiki platform.
- BlueSpice - An enterprise distribution of MediaWiki for business use.